- We are happy to assist you and manage all your returns and / or exchange requests!
- If unfortunately you have to cancel an order, please do so within 12 hours of placing the order.
- You can cancel your order by contacting us on our what's app +962799492525 .
- For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
- Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
